We want you to be satisfied with your purchase and stand by the quality of our slushie machines. Please read the following carefully before making your purchase.
1.1 Australia-wide Delivery
We offer delivery Australia-wide.
1.2 Heavy & Bulky Goods
Deliveries of heavy and/or bulky goods (when included) are to the footpath only.
If the carrier is required to return to the delivery address due to a missed delivery or access issue, an additional charge will apply.
1.3 Delivery Inspection
Please check your order carefully within 48 hours of receipt to ensure all items are correct and in good condition.
If packaging is visibly damaged upon arrival, please write “DAMAGED” when signing for delivery. This assists with any return or warranty claim and helps us resolve issues promptly.
2.1 Collection Notification
If you have opted to collect your goods, we will notify you once the order is ready for pickup.
2.2 Collection Timeframe
Once notified, goods must be collected within 10 days.
2.3 Identification
You may be required to provide proof of identity when collecting your goods.
3.1 Change of Mind
No refunds are provided for change of mind.
3.2 Non-Refundable Goods
Many goods, including custom-made items, are non-refundable unless a warranty or consumer guarantee is breached.
3.3 Reporting Timeframe
To ensure claims are handled fairly, any concerns or damage must be reported within 7 days of delivery. Claims reported after this period may not be accepted.
3.4 Return Costs
Where returns are approved, you may be required to cover costs incurred by us, including:
Handling
Packaging
Transport to our returns facility
3.5 Australian Consumer Law
We comply with the Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2).
All items must be returned for inspection before a refund or replacement can be approved.
3.6 Used Products
Products that have been used, installed, or operated cannot be refunded once in use unless a manufacturing defect is confirmed upon inspection.
Where a manufacturing defect is confirmed, this will fall under the 12-month warranty.
3.7 Minor Issues
If a minor issue is identified (for example, surface scratches), we may offer a reasonable remedy such as a repair or replacement part rather than a full refund, as permitted under Australian Consumer Law.
3.8 Returns Location
All approved returns must be sent to our Aramex Molendinar returns facility for inspection by the owner on the Gold Coast.
We stand behind every Sleek Slushie machine. In the rare event of a fault, we offer fast replacement of parts or full unit replacement in line with Australian Consumer Law.
We keep key components available locally to ensure minimal downtime for our customers.
Our goal is simple, if there’s ever an issue, we fix it quickly and without hassle.
4.1 Warranty Period
All slushie machines come with a 12-month warranty from the date of purchase.
4.2 What the Warranty Covers
The warranty covers manufacturing defects only that are present at the time of supply.
A manufacturing defect is defined as a fault that occurs:
When the machine is used strictly in accordance with instructions
Using the correct sugar-to-liquid ratio (this is critical)
After correct setup and normal operation
Where confirmed, we will repair or replace the faulty component in accordance with Australian Consumer Law.
5. Protective Gear Design (Important)
5.1 Sacrificial Gear Function
The internal plastic gear is a deliberate protective (sacrificial) component designed to:
Absorb excessive mechanical load
Fail before the motor is damaged
Protect the motor, electronics, and internal drive system
5.2 Overload Protection
When the machine is subjected to excessive load — such as frozen mixtures caused by insufficient sugar content — the gear is designed to deform or fail to prevent motor burnout.
This is a normal and intentional safety function, not a manufacturing defect.
6. What Is Not Covered Under Warranty
Warranty does not cover damage caused by incorrect use, misuse, or failure to follow operating instructions, including but not limited to:
Insufficient sugar or syrup
Straight soft drinks or low-sugar liquids without adjustment
Allowing mixtures to freeze solid
Operating the machine while frozen
Excessive mechanical load
Damage to protective components due to overload
General wear and tear
7. Gear Damage & Failure Assessment
7.1 Indicators of Use-Related Damage
If a plastic gear shows:
Dents
Deformation
Flattened or compressed teeth
This indicates the gear has operated as designed under excessive load.
7.2 Classification
Such damage:
Occurs during operation
Is caused by mechanical overload
Does not occur during manufacture or transit
This damage is classified as use-related, not a manufacturing defect.
7.3 Repair Costs
If gear damage is identified:
Photos will be taken and provided to the customer
A flat replacement fee of $69 applies
Return shipping costs are the responsibility of the customer
Returns must be sent to 2/15 Matina St, Biggera Waters QLD 4216
8. Return Shipping & Repair Costs
8.1 Manufacturing Defect Confirmed
We cover:
Repair or replacement
Reasonable return shipping
8.2 Incorrect Use or Overload
The customer is responsible for:
Return shipping
Repair or replacement costs
9. Paid Repair & Support Option
Where warranty does not apply, we may offer:
Paid gear replacement
Fixed-price repairs
Usage guidance to prevent recurrence
Providing paid repairs does not imply acceptance of warranty liability.
10. Examples of Issues Covered Under Warranty
The following may be considered manufacturing defects when correct usage is confirmed:
Gear failure without denting or deformation
Motor failure without signs of overload
Electrical faults not caused by liquid ingress or impact
Cooling or temperature control faults
Assembly or alignment defects from first use
Defects identified on initial inspection and reported promptly
11. Diagnostic Evidence & Assessment Process
11.1 Evidence Requests
We reserve the right to request video evidence before approving any return or replacement. Once received, the video must be assessed by our team, and customers will be given the opportunity to troubleshoot and confirm correct operation of the machine.
In many cases, reported issues are related to incorrect use rather than a fault. A common example is not holding the power button for a minimum of three (3) seconds, which causes the machine to remain in standby mode and not operate or freeze correctly.
No replacement machine will be issued until:
Video evidence has been reviewed, and
Troubleshooting steps have been completed, and
The original machine has been returned and fully assessed by our team.
Replacement units will not be sent in advance or prior to the completion of this assessment process.
11.2 Indicators of Use-Related Damage
Video evidence may show:
Clunking, grinding, or knocking noises
Frozen or immobile slush
Machine operating under excessive resistance
These indicate misuse, and costs remain with the customer.
11.3 Indicators of Manufacturing Defects
Video evidence may show:
Smooth gear operation without noise
Failure to freeze after a reasonable period
Temperature instability or flashing lights
Failure on first use
In these cases, warranty assessment proceeds.
12.1 Respectful Communication
Abusive, aggressive, threatening, or bullying behaviour will not be tolerated.
12.2 Right to Refuse Service
We reserve the right to refuse service, cancel orders, or terminate communication at our discretion.
12.3 Order Cancellation
Orders may be cancelled immediately if this policy is breached. Refunds are handled according to shipping status.
12.4 Documentation
Abusive communications will be documented and may be reported where appropriate.
13.1 Delays Outside Our Control
Some refrigeration products may be subject to additional inspections or clearance delays beyond our control.
13.2 Updates & Refunds
If significant delays occur and you no longer wish to wait, a refund can be provided prior to dispatch from our warehouse.