We want you to be satisfied with your purchase and stand by the quality of our slushies. Please read the following carefully before making your purchase.
DELIVERY
We offer delivery Australia-wide.
Deliveries of heavy and/or bulky goods (when included) are to the footpath only. If the carrier is required to return to the delivery address due to a missed delivery or access issue, this will incur an additional charge.
Please check your order carefully within 48 hours of receipt to ensure all items are correct and in good condition.
If the packaging is visibly damaged upon arrival, please write ‘DAMAGED’ when signing for the delivery. This will assist in any return or warranty claim process and help us resolve any issue quickly.
COLLECTION
If you’ve opted to collect/pickup your goods:
We will notify you once this is ready for collection, once available for collection you must pickup in 10 days.
You may be required to provide proof of identity when collecting your goods.
REFUNDS
No refunds will be given if you simply change your mind.
Many goods, including custom-made goods, are non-refundable unless a warranty or consumer guarantee is breached. To ensure claims are handled fairly, any concerns or damage must be reported within 7 days of delivery. Otherwise we can’t guarantee the handling of goods thereafter.
Where returns are possible, you may be required to pay for any costs we incur, including:
Handling, package and transport costs to our returns facility.
Please choose carefully and contact us with any questions prior to purchase.
We comply with the Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2), which provides customers with rights to remedies for faulty or misdescribed products. To ensure claims are assessed fairly, all items must be returned for inspection before a refund or replacement can be approved.
Refunds are not provided for change of mind, minor cosmetic marks, normal wear and tear, or accidental damage after delivery or use. Claims must be made within a reasonable timeframe after receiving the item. Products that have been used, installed, or operated cannot be refunded once in use, unless a manufacturing defect is confirmed upon inspection. If a manufacturing defect, this then falls under the 12 month warranty.
If a minor issue is identified (for example, surface scratches), under consumer law, we may offer an appropriate remedy such as a replacement part, repair, or replacement frame, rather than a full refund. This approach aligns with the Australian Consumer Law, which allows the supplier to choose a reasonable remedy for minor faults.
Please choose carefully and contact us with any questions prior to purchase.
Our returns Aramex Molendinar. The product will need to be returned here for local inspection by owner in Gold Coast.
WARRANTY
All burners come with a 12-month warranty from the date of purchase. This warranty covers manufacturing defects only and does not include issues caused by:
Misuse or improper installation
External environmental factors
Natural wear and tear
To lodge a warranty claim, please provide proof of purchase and relevant photos of the issue. Claims will be assessed on a case-by-case basis.
To ensure a safe and respectful environment for both customers and staff, we maintain a strict zero-tolerance policy regarding abusive or bullying behaviour.
By placing an order with us, you agree to the following:
1. Respectful Communication
Customers must communicate respectfully at all times. Abusive, aggressive, threatening, harassing, or bullying behaviour toward our staff (including via email, phone, social media, or messaging) will not be tolerated.
2. Right to Refuse Service
We reserve the right to refuse service, cancel orders, or terminate communication, and provide refunds at our discretion if we believe a customer’s behaviour breaches this policy.
3. Order Cancellation
If a customer engages in abusive or bullying conduct, we may cancel the order immediately.
If payment has been made and the order has not yet left our warehouse, a refund will be issued.
If the order has already shipped, normal return policies apply.
4. Documentation
All abusive communication will be documented and may be reported to authorities if threats are made or constantly made.
5. No Compensation for Abusive Behaviour
Compensation, priority handling, or special treatment will not be offered in response to abusive or bullying messages.
Shipping, Customs & Delays
As a small business bringing a product to market, certain items such as refrigeration items can be classified as sensitive goods. These products may undergo additional customs clearance processes, inspections, and regulatory checks. As a result, shipment timelines can sometimes be delayed beyond our control.
We ship hundreds of products every week, and while the vast majority arrive on time, occasional delays can occur due to factors outside our control.
If a communicated estimated shipment window is missed, we will always try our best to update customers as soon as possible. If significant delays occur and you no longer wish to wait, we are happy to provide a refund prior to the item leaving our warehouse.